Pre-Reimage Backup & Handover

Complete every item with the user present before reimaging starts. Mark each as backed up, not present on the device, or confirmed not required by the user. Capture both signatures at the end. This record is the handover evidence — file it against the ticket.

Job details

User details

User completeness check

Ask the user directly Required
"Is there anything else on this machine you need kept — any files, folders, app data, or saved logins?"
Don't rely on the standard folders alone. Record what the user names, or confirm they named nothing.

Sign-off

User confirmation
"I confirm the data above has been backed up and verified with me, and that I have identified any additional data I need preserved."
Sign above — user
Technician confirmation
Sign above — technician
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